Why Now
Embracing Citizen-Centric Policy Making: The Time is Now
In an era where private sectors continuously enhance customer service and user experience, governments struggle to keep pace, often failing to meet citizens’ expectations for public services. This gap has become more pronounced as technological advancements promise quality enhancements, yet public dissatisfaction with government services persists, deepening in many countries. Despite the availability of open government data, it remains underutilized in formulating effective public policies.
The digital age has transformed governance, making it imperative to arm civil servants with the skills for citizen-centric policymaking. Utilizing the full potential of digital advancements for personalized, impactful public services is more crucial than ever.
Bridging the gap between outdated governance models and the future’s demands is essential to ensure governance systems are aligned with individual needs and expectations.
How to win
Citizen Engagement
Traditional methods of citizen participation, like focus groups and public hearings, alongside newer digital avenues such as social media, online forums, or surveys, highlight the need for governments to adapt and understand diverse engagement strategies. These practices not only enhance transparency but also foster a more inclusive policy-making process.
Data-driven Decision Making
The vast reservoirs of data available to governments represent an untapped resource that could revolutionize policy making, making it more personalized and targeted. However, this necessitates a significant upskilling in data collection and analysis among civil servants, to leverage this data effectively.
Digital Transformation
As government services transition online, the digital enablement of citizen participation becomes increasingly crucial. Civil servants must enhance their digital competencies and familiarize themselves with concepts such as customer experience (CX) to engage effectively with citizens in the digital realm.
The Quantum Ed Public Policy Certification Program stands as your gateway to mastering the art of citizen-centric policymaking, equipping you with the necessary skills to navigate and lead in this new digital governance landscape.